Fair Play
Scope and Principles
Rocketplay commits to fair play in all games and betting activities. This Fair Play Policy governs game fairness, data integrity, player rights to review records, and responsible gaming practices for every account registered with Rocketplay.
Independent Testing and RNG Integrity
Rocketplay employs a Random Number Generator (RNG) whose outputs are evaluated by independent third‑party testers. The RNG is designed to ensure unpredictability and uniform distribution of outcomes across all eligible games. Verification reports from the independent testers are retained by the Compliance Team and may be provided to players upon request in accordance with applicable law and internal procedures. Rocketplay shall not alter or influence outcomes after a game has commenced beyond the parameters established by the random process and internal control measures.
Auditing, Transparency, and Compliance
Independent audit findings are conducted on a regular basis and documented in the company’s compliance records. The findings underpin normal operations and any material deviations require prompt remediation and re‑testing. Where permissible, summary information about fairness audits may be communicated to players in the platform’s controls and disclosures, without exposing sensitive internal data.
Play History and Transaction Records
Rocketplay maintains an on‑site Play History module that records wagering activity, game results, date and time, stake, and net outcome for each session. A Transaction History records deposits, withdrawals, payment methods, amounts, dates, and statuses. Players may request copies of these records for personal audit, dispute resolution, or regulatory compliance purposes, subject to verification of identity and security controls.
Fair Odds, Wagers, and Dispute Handling
All wagering terms and payout structures are disclosed in the Terms and Conditions and applicable game rules. If a player identifies a discrepancy between the displayed terms and the actual outcome, the player must notify Rocketplay Support through the account interface. The Compliance Team will undertake a timely investigation and provide a written response detailing findings and corrective actions if warranted. Decisions may be escalated in accordance with the dispute resolution framework within the Terms and Conditions.
Responsible Gaming
Rocketplay operates a Responsible Gaming program aligned with applicable law. The program includes mechanisms for self‑assessment, time and spending controls, and access to support resources. Players can activate limits, cooling‑off periods, or self‑exclusion in accordance with the available tools and the relevant regulatory requirements. Information about responsible gaming resources is accessible within the player account area.
Privacy, Cookies, and Data Security
Rocketplay processes personal data solely for account management, gaming operations, and compliance purposes, in accordance with the Privacy Policy and applicable data protection laws. Cookies are employed to improve the user experience; players may adjust cookie preferences in account settings or during site interaction as permitted by law. Data is protected through industry‑standard encryption, access controls, and audit logging. Personal data is retained only for as long as required by law and for legitimate business purposes.
Policy Amendments and Notice
Rocketplay reserves the right to amend this Fair Play Policy to reflect changes in law, regulatory guidance, technology, or risk management practices. Material changes will be communicated through the platform in a timely manner, and continued use after notice constitutes acceptance of the revised terms.
Contact and Record Requests
For concerns about fairness, record requests, or disputes, players should contact Rocketplay Support via the in‑site help center. The Compliance Team will acknowledge the request and provide a timeframe for investigation and resolution in accordance with the Terms and Conditions and applicable consumer protection laws.